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1.GENERAL
Parcelflight.co.uk will only accept goods under the following conditions;
Parcelflight.co.uk does not execute the services itself, but provides the means for customers to send parcels using various approved international freight carriers.
Parcelflight.co.uk does not act as an agent, but as an intermediary via whom customers can make a booking.
Parcelflight.co.uk may at it's discretion use 3 rd parties or subcontractors for the provision of the service.
Parcelflight.co.uk reserves the right to refuse a booking, although a full refund will be issued if applicable.
All services are subject to availability and coverage.
Parcelflight.co.uk's responsibility in the transaction is the collection of parcel information and the transfer to the carrier.
Parcelflight.co.uk will mediate between it's customers and the carrier to settle any disputes, claims or enquiries but all claims are subject to the particular terms and conditions of the carrier in question.
Customers may only use the website facilities provided by Parcelflight.co.uk to make legitimate bookings for themselves or for people whom they are legally allowed to act for.
If the owner is not the owner of some or all parts of the goods sent through Parcelflight.co.uk the customer hereby accepts/warrants that it is the lawful and authorised agent of the of the owner of the goods and indemnifies Parcelflight.co.uk against any liability which it might incur as a result of the customer not having the authority of the owner to consign the goods.
Parcelflight.co.uk may change policy from time to time and will provide at least 7 days notice via the website.
IT IS THE CUSTOMERS RESPONSIBILITY TO TRACK THERE PARCEL
ALL PARCELS ARE FULLY TRACKABLE AND IT IS YOUR RESPONSIBILITY TO TRACK YOUR PARCEL. THE TRACKING INFORMATION WILL LET YOU KNOW IF DELIVERY HAS BEEN ATTEMPTED OR IF FURTHER DETAILS ARE REQUIRED IN ORDER TO DELIVER. THIS TRACKING INFORMATION IS THE CARRIERS WAY OF LETTING YOU KNOW OF ANY ISSUES. FAILURE TO FOLLOW YOUR PARCELS PROGRESS CAN LEAD TO ALERTS BEING MISSED. IF DELIVERY IS HAMPERED DUE TO POOR ADDRESS INFORMATION, LACK OF CONTACT TELEPHONE NUMBER OR FAILURE TO RESPOND TO CALLING CARD, YOUR PARCEL MAY BE RETURNED. IF THIS HAPPENS, THE SENDER WILL INCURR COSTS FOR THE RETURN OF THE PARCEL, SO PLEASE ENSURE YOU TRACK YOUR PARCEL AND YOU CAN AVOID ANY UNNECESSARY DELAYS OR COSTS.
PROOF OF DELIVERY IS AVAILABLE ONLINE FOR A PERIOD OF 3 MONTHS FROM THE POINT OF COLLECTION. IT IS THE CUSTOMERS RESPONSIBILITY TO REQUEST ANY FURTHER INFORMATION REQUIRED WITHIN THAT TIME FRAME. ANY REQUESTS FOR ANY FURTHER INFORMATION WILL BE DENIED DUE TO THE CARRIERS PROVIDING THE SERVICE ARCHIVING TRACKING DETAILS.
CHARGES
Customers can view our website facilities free of charge but must agree not to copy or broadcast any pages from the website.
Customers may download and print one copy of the information supplied on the website for personal use only.
Paypal are a separate entity to Parcelflight.co.uk and customers making payment on our website are also subject to their terms and conditions.
Parcelflight.co.uk cannot accept responsibility for any fraud or illegal use of payment cards used to procure it's services.These issues must be taken up with you bank or card issuer.
All times stated are GMT.
If a consignment is heavier or larger than stated at the time of booking Parcelflight.co.uk may make additional charges to cover the extra size and weight of the parcel or number of parcels sent. This payment will automatically be taken via your payment method, provided you have agreed to this.
The customer agrees not to withhold any payment to Parcelflight.co.uk due to any outstanding claim.The absence of any collection or delivery consignment note does not allow the customer to with hold payment to Parcelflight.co.uk.
The customer must supply all the correct information at the time of booking included collection and delivery names, addresses, telephone numbers. Parcelflight.co.uk is not responsible if the customer does not supply the correct information, or supplies incorrect information. Any failure to collect, deliver, or if a parcel is returned due to incorrect or missing address details and contact information, will be soley the responsibility of the customer and they are liable for any costs incurred in this situation.
Remote area surcharges may apply to certain destinations in any country. We will display a link so you can check if this surcharge applies to your shipment. Any payments would become due after your booking was made but before you ship your parcel in case you wish to cancel the booking.
Any money supplied to Parcelflight.co.uk is for services only. Any money paid to Parcelflight.co.uk does not cover any duties or taxes which may be payable.
Credit Terms
Credit account customers invoices must be paid within 30 days. Any queries must be logged within 14 days.
PACKAGING
The customer confirms that they have packaged the goods to ensure a safe transportation ensuring no harm to persons or the environment.
The driver reserves the right to refuse a parcel at the point of collection if he/she deems the goods to be packaged incorrectly.
The customer will not send any prohibited items(for a list of prohibited items please refer to FAQS). The customer is soley responsible for the contents of the parcel and its legality. The sender needs to ensure that any customs requirements in the destination country are met, to ensure delivery. For example if any import licences are needed to receive the goods.
The customer will indemnify Parcelflight.co.uk against all loss, costs damages or expenses or any other liability in the event of sending any items which are prohibited.
Parcelflight.co.uk will not knowingly accept any prohibited items.
PROHIBITED ITEMS
CLAIMS
If a consignment is lost the customer must notify Parcelflight.co.uk within 7 Days with proof of value being submitted within the same time.If a consignment is damaged the customer must notify Parcelflight.co.uk within 24 hours of reciept of the parcel with proof of value being submitted within the same time.
Claims are processed by our subcontractor and the subcontractor will investigate any claim and the outcome of the claim will be entirely at their discretion .Parcelflight.co.uk will mediate between it's customer and the carrier.
Failure to report a lost parcel within 7 Days or a damaged parcel within 24 hours of reciept of the parcel will void any claim.
When reporting a lost or damaged parcel a customer must supply a full consignment note or parcel number.
Any claim for loss or damage must include a proof of value receipt (for cost of replacement only).
Once any claim correspondence is received bt Parelflight.co.uk we will forward this onto the relevant carrier. Any decision can take upto 3 months. Whilst the claims process is ongoing, the carrier will not arrange for replacements to be sent out free of charge.
Claims cannot be made for items attached to a parcel going missing. If you attach anything to a parcel, you do so at your own risk. All items must be packed within the parcel.
Claims cannot be made for loss of earnings.
Claims cannot be made for consequential loss.
INSURANCE
Any booking made with Parcelflight.co.uk will include our standard insurance which is £50.00 Maximum. You can increase this online or by contacting the office on 0161 7281213.
The carrier is responsible for any loss or damage, not Parcelflight.co.uk.
You can purchase extra insurance cover (available for most items but please see the list below for uninsurable items) at the time of booking. TV's are sent at the owners risk, we cannot insure TV's, old or new.
New items need to be packed in the original manufacturers packaging and unopened. Any other form of packaging can comprise that safety of the item and therefore the claim. We will advise you on your individual circumstances if you wish to contact the office regarding this. Please note that Bicycles or Musical Instruments must be in suitable hard travel cases, otherwise your claim may be rejected. Only new items can be insured for damage and loss. Used items can only be insured for loss and not damage.
You can only insure your parcel for the declared value on your customs declaration (as this is a declaration of the value of the parcel).
Please note that you can only insure for the cost of replacement value and not the sales value.
Please do not presume anything when it comes insurance cover. If you are in any doubt, please contact our office and we will be pleased to advise.
Some services require the value of the extended cover to be marked on the consignment note. You will be advised of this prior to the collection being made. When this occurs it is the customers responsibility. A copy of the consignment note with the extended cover marked on will be required in the event of a claim.
The customer is also responsible for completing the parcel label (if the service requires this) correctly.
Please be aware that the following goods are excluded from compensation.
- Antiques (objects over 100 years old).
- Articles made largely or wholly of gold, silver or other precious metals.
- Collectables or rare items. Items where the value is due to its age or rareness.
- Watches.
- Ceramics such as ornamental and decorative china, resin and porcelain**.
- Diamonds and other precious stones.
- Glassware**.
- Hazardous or dangerous goods, prohibited or restricted items.
- Jewellery (except imitation).
- Real fur.
- Stamps.
- Negotiable documents.
- Televisions, old or new cannot be insured.
- Bicycles unless new and in a hard travel case.
- Musical instruments unless new and in a hard travel case.
- Money - current bank note, currency note or coins, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer; bearer securities including share warrants, scrips or subscription certificates, bonds or relative coupons; unobliterated postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed); airline tickets, coupons, vouchers, tokens, stamps or similar documents which can be exchanged by themselves or with any other document for money, goods or services, national insurance stamps or bankers drafts.
- Sculptures / Works of Art.
REFUNDS
All refund requests must be placed in writing or by email with full name collection address, delivery address, and parcel or consignment numbers and a claim form supplied by Parcelflight.co.uk.
Once a refund has been confirmed for issue the timescale for transfer of monies is subject to the terms and conditions of the payment method used at the time.
Refunds are made back onto the card that payment was originally made from.
Refunds are not given for late collection or consequential loss.
Once a collection attempt has been made, a refund cannot be issued due to a charge being made by the carrier.
COLLECTION OF GOODS
Goods must be ready for collection between 9am and 5-30pm on the day of collection. If the goods are not ready or no-one is available at the collection address a surcharge may be added by Parcelflight.co.uk.
It is the responsibility of the customer to package the goods well and safely.
For Uk and international deliveries, we will email you a label, which will needs to be printed and attached to the parcel. If you are unable to do this, please contact our office and we will make alternative arrangements. (If a label is not ready for the driver, he will not be able to collect your parcel).
Do not use a hand written label (the only exception is when DPD are collecting from you), even if this is suggested by the driver. To do so will result in you having to pay the carrier directly, at a much higher price because it will no longer be on Parcelflights account, therefore all
discounts will be lost. We will not be able to rectify this after the event. Please call our office before your parcel is collected if you need any clarification on this.
Although we aim to collect on the day requested, collections are not guaranteed. There may be a delay in collecting so please do not leave items outside for collection in case of a delay.
DELIVERY OF GOODS
It is the responsibility of the customer to ensure that someone is available at the delivery address for delivery of goods. If, for any reason whatsoever the carrier is unable to deliver the Consignment to the delivery Address or alternative
delivery address, they may at their discretion deliver the Consignment to a nearby address.
Parcels will be returned at a cost to the customer if a delivery has not been possible.
All transit times are estimates and no service can be guaranteed (Collection or Delivery). Claims cannot be made for consequential loss or cost due to late collections or deliveries.
Any queries relating to charges for deliveries pricing or weight quieries need to be made within 14 days of the due delivery date or 14 days from your invoice being issued. All further requests made after that time frame will be rejected.
CANCELLATION POLICY
Parcelflight reserve the right to refuse any orders taken.
The collection of a Consignment will normally occur on your chosen date shortly after you have placed your order. Any order can be cancelled by you and a full refund will be given up until the time that the Consignment is collected from you. HOWEVER, AFTER A CONSIGNMENT HAS BEEN COLLECTED FROM YOU, YOUR ORDER CANNOT BE CANCELLED. This is because we have placed the order on your behalf with the Carrier and will be charged for the collection. By arranging for the Consignment to be collected, you consent to the provision of services to you and accordingly you will not be able to exercise any legal cancellation right that you may have (also known as a 'cooling off' right) from the point when the Consignment is collected from you.
MERCHANT ORDER
Our merchant do not except cards from the following countries: Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, International Criminal Tribunal for The Former Yugoslavia, Iran, Iraq, Ivory Coast, Cote d'Ivoire, Lebanon and Syria, Liberia, North Korea (Democratic People’s Republic of Korea), Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans, Libyan arab jamahiriya.
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